Today, Prime Minister of Pakistan Imran Khan has launched the Pakistan Citizen Portal (PCP) to address public complaints. People can place the complaint through a smartphone app, website, e-mail or Facebook. People can also register the complaints through a toll-free number. Government departments will also hold khuli kecthahris(open courts) to receive people’s complaints. All complaints will be resolved in a given timeframe and a transparent manner to the satisfaction of the complainant.
PCP is a complete complaint redressal system, which is connected with all the government departments. Moreover, the Prime Minister Office will monitor the entire procedure. This is the historic move by the government to make a direct contact with the public.
How does the Pakistan Citizen Portal work?
This portal is a simple tool that allows citizens to register themselves through an app and send their complaints to the concerned government departments.
Moreover, the Prime minister will regularly check the status of complaints.
You can download the PCP from Google Play store.
Who Can Use this Portal?
Every citizen whether he or she is in Pakistan can register a complaint online through the app. Moreover, those live abroad can also register the complaints.
No doubt, PM has taken a great step towards the betterment of the country and to ensure the equality in rights.
